Terms and Conditions
If you are in crisis, reach out to a crisis help line. You can reach the National Suicide Hotline at 800-273-TALK (800-273-8255). We do not have a 24-hour hotline for medical emergencies; nor do we handle requests in crisis situations.
If you think you have a medical emergency, call 911 immediately. Never disregard or delay medical advice received from your healthcare provider based on information on the Website or because of the issuance to you of an ESA letter. Always consult your physician, therapist or other licensed healthcare provider before seeking any new treatment, or before you alter, suspend, or initiate any change in your medical or psychological treatment, medication, supplements, routine or procedure. We are not liable for any losses or damages caused by your reliance on anything set forth on the Website or by your usage of any products or services offered through the Website.
We are not a medical clinic or health care provider and we are not engaged in the practice of medicine. ESA Letters does not directly offer any mental health services. ESA Letters connects individuals with licensed healthcare professionals (“Providers”) who, when they deem it to be appropriate and necessary for the client in their independent judgment, can write a recommendation letter for an emotional support animal. Each client is evaluated on an individual basis by the mental health professional and ESA Letters cannot guarantee that an emotional support animal letter will be issued to any client. The Providers each use their independent judgment and are obligated to evaluate each client in accordance with the rules and guidelines that govern their specific practice. We do not monitor the providers, they operate independently from us, and we are not responsible or liable for any of their actions. Any and all content stated or posted on the Website is not intended to be, and must not be taken to be, the practice of medicine or psychology or the provision of medical or psychological care or any other professional healthcare. The information provided on the Website is not a substitute for professional medical, psychological or psychiatric diagnosis, advice or treatment.
ESA Letters makes no claims, guarantees, or warranties with respect to rights or obligations any individual may have with respect to federal or state laws. We do not provide any representation or certification that any given individual has a disability or is entitled to accommodation under relevant laws. Nor can we guarantee that if you purchase one of our products or services, you will necessarily be diagnosed with a disability or receive an ESA letter from any given healthcare provider or receive accommodation generally afforded the legally disabled. There is no guarantee that any third party will accord you any right or courtesy based on use of any of our products or services. Even though a person may have an ESA letter from a Provider, this in no way guarantees that the person will qualify as “disabled” under federal or state law, or will receive any particular accommodation from any airline, housing provider, hotel, restaurant, or any other entity or individual. An ESA is not a “service animal” and may not be accorded the same level of accommodation. You understand that it can be a crime to falsely represent a pet as an assistance animal.
ESA Letters makes no representation as to a particular animal’s fitness to function as an emotional support animal, and assumes no liability for the actions of the animal or their owner under any circumstance.
Please read this section carefully as the refund and cancellation policy will be strictly enforced. Once your order is placed, there is a $39 cancellation fee if a refund is requested within 24 hours. After 24 hours, or once you have signed the Provider’s consent form, your order is non-refundable and final. If an exception is made at our sole discretion outside this window for extenuating circumstances, a $55 cancellation fee will apply. For subscription renewal clients, once you submit your renewal self-assessment, your renewal is non-refundable. All priority orders are non-refundable, as these orders are processed immediately and given priority attention by your Provider. Fees for extra document service orders or ESA letter amendments are also non-refundable.
You understand that it is ultimately up to your housing provider to accommodate your ESA request. If you run into difficulty, we will provide support but we cannot offer refunds for things outside of our control (such as a landlord rejection or change in ESA rules). We also can’t offer refunds if your landlord denies your ESA because they have a valid exemption – for example, if your ESA is dangerous to others or has damaged property.
Our 100% money-back guarantee only applies if your Providers determines after an assessment that you do not qualify for an ESA letter.
Finally, please note that ESAs are governed by various laws and regulations and neither we nor your Provider can predict how these rules will change in the future. Your Provider is compensated for their time in evaluating you and issuing a letter if you qualify. You agree that no refunds will be issued if there is a change in ESA rules that prevents or restricts your ESA from being accommodated in any circumstance, or otherwise affects your rights as an ESA owner.
The Website is educational and informational in nature and is not medical or psychological advice, opinion, diagnosis or treatment. The “Website” includes information and materials displayed, linked to, or otherwise made available through the Website, including, without limitation, text, pictures, graphics, logos, illustrations, audio clips, video clips, computer software and code, as well as information electronically submitted to us via the Website. We are not responsible if information made available on the Website is not accurate, complete or current. The material on this Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this Website and product or services from this Website is at your own risk. The Website may contain certain historical information that is not current and is provided for your reference only. We reserve the right to modify the contents of the Website at any time, but we have no obligation to update any information on the Website.
The Website is not intended to create and does not constitute any professional relationship (including any doctor-patient relationship) between ESA Letters or any of its officers, directors, employees, consultants, contractors, advisors, representatives, volunteers, affiliates or agents and you. Communications on or through the Website do not create any client-professional relationships and are not the subject of any associated privileges or confidentiality protections.
Even if those providing information via the Website cite clinical trials or other medical literature, they are limited to providing information and education, and are not providing any clinical service through the Website. The information provided through the Website should not be used for diagnosing or treating a health problem or disease. The Website content is not comprehensive and does not include all the potential information regarding the relevant subject matter.
We do not certify or credential any licensed healthcare professional we work with and are not responsible for certifying or credentialing Providers. We make no representations or warranties about any Provider, nor do we have any responsibility over, or supervise, any Provider or any clinical practice such Provider may operate. The assignment of a particular Provider to you does not imply recommendation, referral or endorsement of such Provider nor do we offer any guarantee, testimonial, endorsement or validation of credentials of or services provided by the same. We will not be liable for claims for negligent credentialing or negligent supervision of, or for negligence by, any Provider. Any opinions, advice, or information expressed by any person are those of that person and do not reflect our opinions. We do not recommend or endorse any Providers that may be mentioned on the Website. We never make any treatment decisions.
You understand that it is your responsibility to check the certification and/or licensing of any healthcare practitioner involved in your care. You assume all risk of pursuing any course of action following receipt of information by any party. We do not continuously screen, perform background checks on, confirm the qualifications of or evaluate any Providers. Your relationship with the Provider assigned to you is strictly with that Provider. We do not interfere in any way with that relationship, and we do not validate any of the Provider’s services. We do not interfere with the work of the Providers you may be assigned to. Each Provider works independently and exercises their own professional judgment.
We may post testimonials for informational purposes only, we do not claim that anyone will experience the same or similar results. All cases are unique and results experienced by any one individual who has written a testimonial or endorsement is not necessarily what any given client should expect to experience.
We are not lawyers or a law firm and do not provide any legal advice. The Website neither offers nor constitutes legal advice or counsel. The Website may contain content that references federal, state and local rules regarding assistance animals and/or telehealth. Laws, regulations, guidelines and other rules regarding assistance animals and telehealth are constantly evolving and subject to interpretation, and we make no representations or guarantees as to whether any information on the Website is current, complete, accurate or relevant. To answer legal questions, you should always seek help from a licensed professional.
We reserve the right to refuse service to anyone for any reason at any time. You agree not to use the Website or any product or service ESA Letters provides in an unlawful or illegitimate way or in any manner that contravenes our policies, guidelines, rules or these Terms and Conditions. ESA Letters reserves the right to take whatever lawful actions it may deem appropriate in response to actual or suspected violations of these Terms and Conditions, including, without limitation, the suspension or termination of your access to products or services. ESA Letters will not have any liability whatsoever to you for any termination of your rights under these Terms and Conditions, including for termination of any products or services provided to you or deletion of any content you submitted to the Website.
You understand that your content may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
The Website and its entire contents, features, and functionality are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. These terms permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, reverse engineer, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Website except with our prior written consent.
Prices for our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue any products or services (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change suspension or discontinuance of any products or services. All descriptions of products or services are subject to change at any time without notice. Any offer for any product or service made on the Website is void where prohibited.
We reserve the right to limit the offering of our products and services to any person, geographic region or jurisdiction. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors or defects in any product or service will be corrected.
You agree to provide current, complete and accurate purchase and account information for all purchases made on the Website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed. We will not be responsible for any emails, documents or packages sent to the wrong delivery address. If any deliveries are returned to us for any reason, it is your responsibility to follow up with us regarding reshipment and you will be responsible for the additional cost of any reshipment.
Certain content, products and services available on the Website may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of such third-party websites and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with any third-party websites. Please carefully review the third-party’s policies and practices and make sure you understand them before you engage in any transaction.
“User Content” means any and all information and content that anyone submits to us or submits to or uses with the Website (e.g., photos, audio, video, messages, text, files, or other content you provide us), except any Feedback. You are solely responsible for your User Content. User Content may include unsolicited or invited submissions. You assume all risks associated with use of your User Content, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of your User Content that makes you or any third party personally identifiable. You may not state or imply that your User Content is in any way provided, sponsored or endorsed by us. Because you alone are responsible for your User Content you may expose yourself to liability. Under no circumstance will we be liable for any inaccuracy or defect in any User Content.
You hereby grant, and you represent and warrant that you have the right to grant, to us an irrevocable, nonexclusive, royalty-free and fully paid, worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use your User Content, and to grant sublicenses of the foregoing, for any lawful purpose. You agree to irrevocably waive (and cause to be waived) any claims and assertions of moral rights or attribution with respect to your User Content.
Because we do not control User Content, you acknowledge and agree that we are not responsible for any User Content and we make no guarantees regarding the accuracy, currency, suitability, or quality of any User Content, and we assume no responsibility for any User Content. Your interactions with other users of the Website are solely between you and such user. You agree that we will not be responsible for any loss or damage incurred as the result of any such interactions. If there is a dispute between you and any user of the Website, we are under no obligation to become involved. You acknowledge that other users may post comments about your User Content which may be derogatory, and we have no obligation to monitor or delete any such User Content. We may remove or modify any User Content without notice or liability at any time in our sole discretion.
You agree that we may use information/User Content you provide us through emails, Q&A, blogs, forums, polls, or through any other user generated submission, and may use your name and any stories you provide us in articles or other features published on the Website or in our publications, advertising, social media or sponsored content. If you provide us with personal anecdotes, they may be attributed to you. We can edit, rewrite, use, and reuse the User Content, including your name, likeness, photograph, and biographical information you provide, with or without attribution, including publication in the Website or other publications, advertising, social media or sponsored content.
It is a condition of these Terms and Conditions that you do not upload, post, transmit or otherwise make available:
- any User Content that is unlawful, harmful, hateful, threatening, abusive, harassing, libelous, defamatory, obscene, vulgar, pornographic, profane, racially disparaging, indecent, or invasive of another’s privacy;
- any User Content that constitutes or promotes any illegal activity,
- any User Content that is false, misleading, or fraudulent;
- any User Content that you do not have a right to make available under any law or under contractual or fiduciary relationships;
- any User Content that violates or infringes upon the rights of others, including User Content which violates the patent rights, copyrights, trademark rights, privacy rights, publicity rights, trade secret rights, confidentiality rights, contract rights, or any other rights of any individual, living or deceased, or any legal entity;
- any User Content that contains the image, name or likeness of anyone other than yourself;
- any request for or solicitation of any personal or private information from any individual;
- any request for or solicitation of money, goods, or services for private gain;
- any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; or
- any User Content that contains advertising, promotions or marketing, or which otherwise has a commercial purpose.
By posting User Content or submitting such User Content to us, you represent and warrant that (i) you own or otherwise control all of the rights to the User Content and have the right to grant the license set forth in these Terms and Conditions; (ii) the User Content is accurate and not misleading; and (iii) your User Content fully complies with these Terms and Conditions and applicable laws and will not cause injury to any person or entity.
Feedback
From time to time, we may provide you an opportunity to communicate with us to provide User Content or other information that specifically addresses how we can improve the Website and/or the products and services made available through the Website or advertised on the Website (collectively, “Feedback”). Please be aware that any Feedback communicated to us through the Website or otherwise, whether such Feedback consists of suggestions, ideas, graphics, or other material, will be treated as non-confidential and non-proprietary. Any Feedback you submit, transmit, or post becomes our exclusive property. Your submission of Feedback will constitute an assignment to us of all worldwide rights, title and interests in your Feedback, including all copyrights and other intellectual property rights in your Feedback. We will be entitled to reduce to practice, exploit, make, use, copy, disclose, display or perform publicly, distribute, improve and modify any Feedback you submit for any purpose whatsoever, without restriction and without crediting or compensating you in any way.
Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to service descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on our Website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information on our Website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied with respect to the Website should be taken to indicate that all information in the Website has been modified or updated.
We do not guarantee, represent or warrant that your use of any of our products or services will be uninterrupted, timely, secure or error-free. We do not warrant that any particular result may be obtained from the use of any of our products or services.
You expressly agree that your use of, or inability to use, any products or service is at your sole risk. The products or services made available on the Website are provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall ESA Letters, and our principals, owners, directors, officers, employees, affiliates, agents, representatives, contractors, interns, suppliers, service providers and licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from: a. your use of any of any services and/or products procured from us or your Provider, or for any other claim related in any way to your use of the Website, b. your use of an ESA letter, c. any advice given to you by your Provider, d. any dispute you may have with a third party relating to your ESA letter or animal (including housing providers and airlines) or e. the actions of your animal. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Our sole liability for any reason to you, and your sole and exclusive remedy for any cause or claim whatsoever, shall be limited to the amount paid by you for any product or service purchased from us through the Website; provided, that any claims arising out of or in connection with your use of the Website must be brought within one (1) year since the event giving rise to such action occurred. YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE WEBSITE IS PREDICATED UPON YOUR WAIVER OF ANY RIGHT TO PARTICIPATE IN A LAWSUIT OR CLASS ACTION SUIT FOR ANY LOSSES OR DAMAGES RESULTING FROM YOUR USE OF THE WEBSITE OR ANY PRODUCTS OR SERVICES OFFERED THROUGH THE WEBSITE
You understand, acknowledge, and freely assume all risks, including psychological and emotional risks (whether or not foreseeable to us or you), relating to your access to and activities with respect to the Website, or relating to any activity, information, product or service, provided by us or any of our agents, employees or contractors. You assume personal responsibility for any injury or harm of any kind (including, but not limited to, psychological or emotional injuries), illness, damage, loss, claim, liability or expense, of any kind or nature, that your person or property may suffer arising out of or in connection with the Website or any service or product offered through the Website.
By accessing the Website, or purchasing or using any of our products and/or services, you agree to fully release, indemnify, and hold harmless ESA Letters, and our principals, owners, directors, officers, employees, affiliates, agents, representatives, contractors and interns from any claims, costs (including, without limitation, attorneys’ fees), expenses or liabilities whatsoever and for any damage or injury, personal, financial, emotional, psychological or otherwise, arising at any time out of or in relation to: (a) your use of or reliance on the Website; (b) your violation of these Terms and Conditions or of applicable laws or regulations; (c) any content you uploaded to the Website; (d) your use of an ESA letter; (e) the actions of your animal, ESA or service dog, (f) your interaction with any Providers, (g) any dispute you may have with a third party relating to your ESA letter or animal (including housing providers and airlines) or (h) your use of any products or services offered through the Website. ESA Letters reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of ESA Letters.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of these Terms and Conditions for all purposes. We may terminate these Terms and Conditions and your access to any products or services offered through the Website at any time for any reason in our sole discretion without notice and you will remain liable for all amounts due up to and including the date of termination.
Notwithstanding any provision in these Terms and Conditions to the contrary, the following provisions shall survive termination or expiration of these Terms and Conditions: General Conditions; Disclaimer of Warranties, Limitation of Liability; Indemnification, Other Terms.
Entire Agreement: This Terms and Conditions constitutes the sole agreement between you and the ESA Letters relating to your use of the Website and products and services offered through the Website, and no representations, statements or inducements, oral or written, not contained in these Terms and Conditions shall bind either you or ESA Letters.
Severability: In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, and such determination shall not affect the validity and enforceability of any other remaining provisions.
No Assignment: You may not assign, transfer or delegate your rights or obligations within these Terms and Conditions in whole or in part without our prior written consent. All of our rights and obligations under these Terms and Conditions are freely assignable, transferable and delegable by us to any party for any reason, including in connection with any merger, acquisition, or sale of assets, or by operation of law or otherwise. Any information you submit to us will be transferred to any acquirer or successor of our company without the need for notification or consent. These Terms and Conditions shall be binding upon and inure to the benefit of each of the parties, their heirs, successors and permitted assignees of the parties.
No Waiver: Failure to exercise or delay in exercising any right hereunder, or failure to insist upon or enforce strict performance of any provision of these Terms and Conditions, shall not be considered waiver thereof, which can only be made by signed writing. No waiver by ESA Letters of any right under this Terms and Conditions will be deemed to be either a waiver of any other right or provision or a waiver of that same right or provision at any other time.
Jurisdiction: The Terms and Conditions are governed by and construed in accordance with the laws of the State of Texas and controlling United States Federal Law without regard to any conflicts of law provisions.
Arbitration: Subject to the provisions of these Terms and Conditions, all disputes, controversies or claims arising out of or relating to these Terms and Conditions will be resolved through mandatory binding arbitration that will be conducted in Travis County, Texas as provided below. This agreement contains an arbitration provision to resolve disputes. No class or representative court action or jury trial is permitted. Arbitration is the referral of a dispute to one or more impartial persons for a final and binding determination, and means that there shall not be a jury and that the rules of the proceeding will be conducted in accordance with established arbitration rules of the AAA. In order to resolve a dispute with as minimum expense and maximum satisfaction as possible, we recommend contacting us first to resolve any dispute, but you are permitted to proceed directly to arbitration, provided that before initiating arbitration, you first send notice to ESA Letters at [email protected]. Any dispute must be initiated with an AAA arbitrator in Travis County, Texas, within one year of occurrence or to the maximum extent permitted by law. Any dispute that arises may only be resolved through an individual arbitration, and shall not be brought as a class action, a class arbitration, or any other proceeding where a person serves as the representative of any other person or persons. You agree that there is no right to a jury trial, and this provision will be governed both substantively and procedurally by the AAA to the maximum extent permitted by law. The selected arbitrator is without jurisdiction to conduct a class arbitration or other representative proceeding, and may not consolidate one person’s claims with another. Both parties must keep the dispute confidential, to the maximum extent permitted by law.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ESA Letters may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong. ESA Letters reserves the right at all times to disclose any information as ESA Letters deems necessary to satisfy any applicable law, regulation, legal process or governmental request.
You agree that any violation or threatened violation of these Terms and Conditions constitutes an unlawful and unfair practice that will cause us irreparable and unquantifiable harm. You also agree that monetary damages would be inadequate for such harm and consent to our obtaining any injunctive or equitable relief that we deem necessary or appropriate. These remedies are in addition to any other remedies we may have at law or in equity.
You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to the Website. It is your responsibility to check the Website periodically for changes. Your continued use of or access to the Website, or use of any products or services offered on the Website, following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
Rejection Protection is offered to clients who purchase a Serenity membership or as an add-on to an Essentials order. If you are issued a valid ESA letter and your landlord ultimately denies your request for accommodation, you will be refunded the amount paid for your ESA plan subject to the conditions stated here. With Rejection Protection, you will have unlimited, priority email support from our top staff to help you throughout the approval process with your landlord. Rejection Protection is not available for clients who live in university, campus or dormitory housing. Rejection Protection is only for use with housing accommodation requests.
Rejection Protection does not cover any additional document requests that your housing provider may require you to submit. Additional documents are processed for an extra document fee unless included in your membership plan. Please also note that while the support team members are knowledgeable about ESA rules, they are not lawyers and thus are not permitted to give any advice or assistance related to legal matters, including with respect to evictions.
In order to receive a refund, you must have actively engaged your landlord in discussion, and have submitted ESA documents or additional information which were rejected at least twice. Note that it is common for landlords to reject the initial request. They will often then accept your ESA after being provided additional documents and information or after you demonstrate you are knowledgeable about your rights under the Fair Housing Act. If your landlord has twice rejected your ESA accommodation request and they are violating your rights under the Fair Housing Act, you must submit written documentation evidencing such rejections to us. Please note that if you are denied by your landlord due to a valid reason you will not be eligible for a refund – Rejection Protection is designed to protect you in situations where your landlord is acting in violation of your rights under those rules.
If you meet the conditions stated here, the cost of your order will be refunded. Please note, the cost of Rejection Protection itself and any additional document services you have ordered as an add-on are not refundable. If you purchased a membership that included Rejection Protection, a $99 processing fee will be deducted from your refund. Rejection Protection is valid from the date of your ESA letter and expires in 30 days from that date.
You are not eligible for a refund if any of the following have occurred:
- You have an exotic pet, such as a snake, reptile, ferret, rodent or spider – Rejection Protection is only for dogs, cats, fishes, turtles, birds, gerbils and fish at this time.
- You have violated any laws or regulations.
- Your animal poses a safety or health threat to other tenants or the property.
- You have more than two ESAs for housing.
- Your landlord has cited a valid reason for denying your ESA under the Fair Housing Act.
- You have been cited by your landlord for damage caused by your ESA to property.
- You are in violation of the terms of your lease.
- Your animal has been cited by your landlord for infractions such as disturbing neighbors, damaging property, making excess noise or demonstrating hostility towards tenants or building staff.
- Your ESA cannot humanely live in your residential space, or you have been cited for improper treatment of your animal.
- You have lied about or misrepresented your need for an ESA to your licensed healthcare professional or landlord.
Payment processing services are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms and Conditions (collectively, the “Stripe Services Agreement”). By agreeing to these terms or continuing to operate as a client on ESAletters.com, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of ESAletters.com enabling payment processing services through Stripe, you agree to provide ESAletters.com accurate and complete information about you and your business, and you authorize ESAletters.com to share it and transaction information related to your use of the payment processing services provided by Stripe.
Questions about these Terms and Conditions should be sent to us at [email protected]