Refund Guarantee
Our 100% Money Back Guarantee
Not sure if you qualify for an emotional support animal? Can’t decide whether to try? With ESA Letters, you can find out risk-free with our money-back promise.
To get an ESA letter, a licensed healthcare professional must determine if you need to meet certain requirements under federal law. If you use our service, you will be connected with an ESA professional licensed for your state.
If, for any reason, the healthcare professional decides you’re not eligible for an ESA letter, you will receive 100% of your money back, no questions asked.
Please see our Terms and Conditions for more details concerning cancellations and refunds.
Our Professionals
We work with independent licensed professionals who use their professional judgment and operate with integrity. That means that not everyone that applies will qualify. Those that do will receive a legitimate, signed ESA letter.
Financial Ease
We know how expensive mental healthcare services can be. We want to ensure everyone using our service gets the help they need. If you fail to qualify for an ESA letter, we will give you all your money back so you can seek help in other ways.
Start your 2 mins assessmentWhat if you qualify but your landlord rejects your ESA letter?
We’ve got you covered with our Rejection Protection add-on. In the unlikely event that your housing provider ultimately violates your rights and rejects your ESA, we will refund your order, less a fee, to help compensate us for processing costs and your LHCP’s time.
To sign up for our Rejection Protection, choose our Serenity plan or select the add-on on checkout.
Please see our Terms and Conditions for more details including exclusions and restrictions.
Our Promise
If you’ve been wondering about getting your pet qualified as an ESA, there’s no reason not to try. An emotional support animal can improve your mental health and change your life.
Our promise is simple: if you don’t qualify for an ESA letter, we will gladly give you a full refund.
