OUR CORE VALUES
Inspired by remarkable ESAs, fueled by compassion & empowerment
Nearly 1 in 5 adults experience a mental illness in any given year, and half will experience one in their life.
– Mental Health America
This quote may seem daunting, but we started ESA Letters with this number in mind. The silver lining is we are not alone in the battle for our emotional and mental wellbeing! Our remarkable Emotional Support Animals empower us along our journey. We understand that ESA companionship plays an important and comforting role in our busy lives.
Founded by ESA owners,
for ESA owners
For years we benefited and cared for our ESAs while dealing with grumpy housing providers, confusing therapists, distressing travel arrangements, shady online ESA Letter services, and the bureaucratic maze of ever-changing FHA, HUD, and state regulations. We experienced a personal need for a quick, trustworthy, and professional but relatable ESA letter service that prioritized our emotional health while empowering us on our ESA journey.
From encountering these countless challenges, we made a commitment to impart the lessons we learned to others in need. We truly want to help them secure an ESA letter easily and safeguard their rights, pets, and emotional wellbeing. From these experiences, we crafted our core values that serve as the bedrock of our organization.
Get started in just 2 minutes!Our Core Values
Trustworthy
We want to earn your trust. We believe the foundation of any relationship is trust; here’s our offering to earn yours:
Safe
We prioritize your safety online via transactions secured by Stripe, storing your assessment data in an encrypted service provider, and using two-factor authentication where available.
Private
We respect the privacy between you and your therapist, and we’ll never sell your data. Once you’re matched, feel free to ask them any question you wish — it’s entirely between you and your licensed professional.
Legal
We’ve done the due diligence to ensure that our service is entirely compliant with federal FHA, HUD, and state regulations.
Curated
Based on your assessment, we carefully match you with a trusted healthcare professional licensed in your specific state.
Integrity
We’re not a fly-by-night operation — we’re here for the long-haul, and our 2 minute assessment serves as a screening for the therapist with whom you will be matched. If they honestly don’t believe you qualify for an ESA Letter, they won’t waste your time or otherwise tarnish the integrity of ESA rights.
No-Risk Refund Guarantee
If your assigned licensed healthcare professional determines that you do not have a qualifying disorder for an ESA, we will refund your order money 100%. For more details on our refund policies, visit our Refund Guarantee page.
Reciprocate
Trust is a two-way street! We love our customers, but we also need to care for our team members and the licensed professionals we work with. With this in mind, we’ve created a fair refund policy (note that this is different from our No-Risk Refund Guarantee) that you may read about here.
Transparency
We understand this is a delicate process for you, and we appreciate you placing your confidence in us. We outline every step of our process for you and will communicate with you every step of the way. If you have any questions or concerns, please feel free to contact our Customer Happiness Team. We love to hear from you!
Quick
We value your time and energy. We understand you may be juggling a big move, searching for housing, taking care of your beloved ESAs, and more! Given your circumstance, we realize the need for a quick and simple turnaround.
1) Take Assessment
Start by filling out our short form regarding your emotional and mental health.
2) LHCP Consultation
We'll match you with a licensed healthcare professional who is licensed in your area.
3) Receive ESA Letter
Get a digital copy of your ESA letter, issued by your healthcare professional.
3 step process: We have developed a straightforward and short process: 1) Assessment > 2) Consultation > 3) ESA Letter!
Timeline: 1) Take your assessment in ~2 minutes. 2) We’ll match you with an LHCP who will reach out to you in about 2 business days. 3) After your consultation, you will receive a digital copy of your letter within 2 business days, issued and signed by your LHCP. (If you opted for a physical letter, its shipping depends on the delivery option you chose at checkout.)
Note: Some states, such as California, require a 30-day waiting period for ESA letters from new therapists.
Renewals: Depending on your state of residence, renewing your ESA letter with the same LHCP you were matched is much quicker. If possible, we always connect you with the LHCP who has assessed you before.
Priority service: If you need your letters or other extra forms quickly, we have an expedited option to get your document done when you need them. If you have any concerns regarding the timeline, please discuss them with our Customer Happiness Team!
Professional, but empathetic
Our experts have a customer obsession. All our Customer Happiness Team members have experience on a personal level. We were customers and are ESA owners who still encounter housing and travel situations with our ESAs. We know what support we expect from an ESA service, and we ensure we are:
Evaluated
We vet all Customer Happiness Team members for communication skills, manners, reliability, and integrity.
Wise
We’re well-versed and experienced in various types of ESAs, ESA owner rights, and federal and state regulations.
Compassionate
We sympathize with your need to keep your ESA with you as a source of emotional and mental health.
Introspective
We constantly re-evaluate our processes and best practices to make our service better, faster, and more pleasant for you! Our goal is to provide you with peace of mind.
Please note: If you feel that you are in crisis, we implore you to reach out to the National Suicide Hotline at 800-273-TALK (800-273-8255), Crisis Textline text “HOME” to 741-741, or dial 911 in the event of a medical emergency.
Emotional health and animals matter!
We’re passionate about mental health and our fluffy friends. It’s a sad fact that depression is a leading cause of disability worldwide. We believe that housing, travel, and your emotional and mental health are intricately intertwined and may be enhanced by the presence of your emotional support animal. ESA’s are known to affect their owners’ mood positively in several ways, such as:
- Lower stress (cortisol) levels and increase bonding (oxytocin) levels and mood
- Extremely beneficial for those struggling with PTSD, anxiety, or children with autism
- Significantly lower your heart rate and blood pressure
- Foster predictability through routine activity and social interaction
- Distract from negative or stressful thoughts
You can learn more about these topics and what we’ve collectively learned from years of ESA experiences on our blog. Each article draws from the author’s personal events in their lives and their uplifting experiences from living with an emotional support animal. We hope it serves as an educational resource for you in your ESA journey.
Our commitment
We’d love to change the ESA letters world by empowering anyone with an emotional or mental disorder. We look forward to helping you along your ESA journey!
With Care,
The ESA Letters Customer Happiness Team 
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